Privacy Policy

1. Introduction

True Rehab Physiotherapy (ABN 83 501 847 766) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal and health information in accordance with the Australian Privacy Principles and the Privacy Act 1988.

2. Information We Collect

We may collect personal information including but not limited to:

• Name, address, and contact details
• Date of birth and gender
• Medical history and health information
• Funding details (NDIS, Medicare, DVA, Private Health)
• Emergency contact and family information

3. Use of Information

We use your information to:

• Provide physiotherapy and rehabilitation services
• Communicate with you regarding your care
• Liaise with your GP or other healthcare providers (with consent)
• Process payments and claims with funding bodies
• Improve our services and business operations

4. Disclosure of Information

We do not sell your personal information. We only disclose your information to third parties (such as your GP or NDIS) when necessary for your care or when required by law.

5. Security

We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. This includes secure electronic storage and professional confidentiality standards.

6. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate. Please contact us at admin@truerehab.com.au for any such requests.

7. Contact Us

If you have questions about this policy or our privacy practices, please contact us at:
Email: admin@truerehab.com.au
Phone: 0459 899 715